Legal Notices

Company name: HOTEL LA CAPITELLE

Phone: +33 (0)4 75 63 02 72

EU VAT identification number: FR 27 801 637 687 000 14

SIRET number: 801 637 687 000 14

Photo credits: © Hotel La Capitelle

Liability

By accessing this website, you are informed that the use of the Internet requires compliance with a set of laws, particularly relating to copyright and the French Data Protection Act. HOTEL LA CAPITELLE and ELIOPHOT cannot be held liable for errors or omissions, and the publisher also reserves the right to modify and update the site's data at any time.

Copyright

In accordance with the French Intellectual Property Code, the reproduction for purposes other than private use, sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the rights holders mentioned above.

Data Protection

Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with French Law No. 78-17 of 6 January 1978 (Data Protection Act) from the site administrator.

Personal Data Protection

Identity of the data controller

The Site is published by the operating company whose contact details are provided above. Access to the website and the use of its content are subject to the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room reservation or other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company's website.

Whether information is mandatory or optional is indicated during collection by an asterisk "*". Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to help us know you better and improve the services offered to you. It is therefore optional.

The operating company collects and processes your surname, first name, email address, billing address, phone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

You browse the website (IP address and Cookies) and view products or services;
You share your observations/comments in certain sections, via questionnaires or contact forms, or through the operating company's official social media pages;
You send the operating company an electronic message;
You subscribe to the newsletter mailing list;
You share a page or an offer by email or through a social network;
You respond to a satisfaction questionnaire;
You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: customer names, addresses, phone numbers, job titles, company names and credit card data. We may also record other information such as your room, meal, beverage and other service preferences, as well as your stay history at our establishment.

Purpose of data collection

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

To manage your information and reservation requests, as well as any loyalty programme;
To improve and personalise the operating company's services to facilitate your browsing on the website;
To manage and monitor the entire customer relationship;
To manage subscriptions to the operating company's news and promotional offers (newsletter);
To manage all your access requests in accordance with current legislation;
To manage unpaid debts and disputes;
To manage job applications for positions advertised by the operating company;
Quality and satisfaction measurement.

In the absence of a response to mandatory information, your request cannot be processed.

Commitments regarding personal data protection

Transparency and purpose: No personal data is or will be collected without your knowledge. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance: The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.

Data storage period: The operating company only retains your personal data for the period necessary for their processing in accordance with applicable law.

Security and confidentiality: The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.

Rights of access, rectification and objection: In accordance with French Law No. 78-17 of 6 January 1978, you have the right to access and rectify information concerning you. To exercise any of these rights, simply contact the operating company whose details are available at the beginning of these Legal Notices.

Cookies

When browsing the website, certain information relating to your device's navigation may be recorded in files called "Cookies" installed on your device, subject to the choices you have expressed regarding cookies, which you can modify at any time.

A cookie is a small text file stored in a dedicated area on your device's hard drive. It allows its issuer to identify the device in which it is stored for the duration of the cookie's validity or registration period.

Different types of cookies are used on the website: analytical cookies, social network cookies, transaction security cookies and advertising cookies. Some are necessary for your use of the website.

You can customise your internet browser so that cookies are stored on your device or, on the contrary, rejected. If you refuse cookies, certain features will no longer be available.

For more information on cookies, visit the CNIL website: www.cnil.fr

Consumer Mediation

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer has the right to refer to the Tourism and Travel Mediator:

Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303