Legal Notices Hotel La Capitelle

Legal Notices

Company name: HOTEL LA CAPITELLE

Email: [email protected]

Phone: +33 (0)4 75 63 02 72

EU VAT identification number: FR 27 801 637 687 000 14

SIRET number: 801 637 687 000 14

Photo credits: © Hotel La Capitelle

Liability

By accessing this website, you are informed that the use of the Internet requires compliance with a set of laws, particularly relating to copyright and the French Data Protection Act. HOTEL LA CAPITELLE and ELIOPHOT cannot be held liable for errors or omissions, and the publisher also reserves the right to modify and update the site's data at any time.

Copyright

In accordance with the French Intellectual Property Code, the reproduction for purposes other than private use, sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the rights holders mentioned above.

Data Protection

Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with French Law No. 78-17 of 6 January 1978 (Data Protection Act) from the site administrator.

Personal Data Protection

Identity of the data controller

The Site is published by the operating company whose contact details are provided above. Access to the website and the use of its content are subject to the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room reservation or other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company's website.

Whether information is mandatory or optional is indicated during collection by an asterisk "*". Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to help us know you better and improve the services offered to you. It is therefore optional.

The operating company collects and processes your surname, first name, email address, billing address, phone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

• You browse the website (IP address and Cookies) and view products or services;
• You share your observations/comments in certain sections, via questionnaires or contact forms, or through the operating company's official social media pages;
• You send the operating company an electronic message;
• You subscribe to the newsletter mailing list;
• You share a page or an offer by email or through a social network;
• You respond to a satisfaction questionnaire;
• You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: customer names, addresses, phone numbers, job titles, company names and credit card data. We may also record other information such as your room, meal, beverage and other service preferences, as well as your stay history at our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

• To manage your information and reservation requests, as well as any loyalty programme;
• To improve and personalise the operating company's services to facilitate your browsing on the website;
• To manage and monitor the entire customer relationship;
• To manage subscriptions to the operating company's news and promotional offers (newsletter);
• To manage all your access requests in accordance with current legislation;
• To manage unpaid debts and disputes;
• To manage job applications for positions advertised by the operating company, or any unsolicited applications;
• Quality and satisfaction measurement.

In the absence of a response to mandatory information, your request cannot be processed.

Operating company's commitments regarding personal data protection

Transparency and purpose: No personal data is or will be collected without your knowledge. Whether information requested by the operating company is mandatory or optional will be indicated beforehand via the "*" asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance: The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.

Data storage period: The operating company only retains your personal data for the period necessary for their processing in accordance with applicable law.

Security and confidentiality: The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.

We may be required to transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), browser type used, internet service provider, referring and exit pages, operating system, date, time and clickstream data.

Cookies do not record information provided by users during an online reservation or when registering a customer account. Cookies identify your browser rather than you personally and cannot by themselves reveal your identity.

Respect for your rights: You are informed of your rights to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial prospecting in accordance with the provisions of French Law No. 78-17 of 6 January 1978.

Rights of access, rectification and objection: In accordance with French Law No. 78-17 of 6 January 1978, relating to Information Technology, Files and Freedoms, you have the right, upon simple written request, to access and rectify information concerning you. You may also, on legitimate grounds, object to the processing of data concerning you.

To exercise any of these rights and obtain communication of the information concerning you, simply contact the operating company whose details are available at the beginning of these Legal Notices.

Cookies

When browsing the website, certain information relating to your device's navigation may be recorded in files called "Cookies" installed on your device, subject to the choices you have expressed regarding cookies, which you can modify at any time.

A cookie is a small text file stored in a dedicated area on your device's hard drive when you visit an online service using your browser software. It allows its issuer to identify the device in which it is stored for the duration of the cookie's validity or registration period.

The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the relevant cookie, subject to your choices resulting from the settings of your browser software used during your visit to the website, which you can modify at any time.

Third-party cookies from partner companies may be placed on your computer via the website pages.

Only the issuer of a cookie can read or modify the information it contains.

Different types of cookies are used on the website, serving different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that allow the operating company to:

• Generate statistics and various elements composing the website (sections and content visited, browsing path) to improve the browsing experience offered;
• Count the total number of advertisements displayed on its advertising spaces, identify these advertisements, their display count, click count and browsing information.

Examples of analytical cookies:

• _ga Analytics: recording browsing data
• __utm Analytics: recording browsing data
• _gac Campaign: recording browsing data for advertising campaigns

Social network cookies and plug-ins

The operating company may include content-sharing tools on the website to share content with other people or to let others know about your browsing or opinion regarding content on our site. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks to collect information.

• Facebook Connect: login using your Facebook account
• Facebook Social Graph: sharing the page on Facebook
• Pinterest: sharing the page on Pinterest
• Linkedin: sharing the page on Linkedin
• Instagram: sharing the page on Instagram

Cookies and machine identifiers for transaction security

We inform you that during your order, the operating company or its service providers acting on its behalf may place cookies or collect information about your device, in particular the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) to enable identification of your equipment for the purpose of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operating company's advertising spaces may contain cookies from third parties that may, for the duration of the cookies' validity, count clicks and also offer you the most suitable advertisements based on your browsing behaviour, interests and preferences.

Refusing advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in advertising being displayed that does not take into account your interests or preferences.

Advertising targeting

The site may contain cookies from third parties (advertising agencies and tools) and allow these third parties, for the duration of the cookie's validity, to collect browsing data relating to devices connecting to our sites, and to offer you advertising content likely to correspond to your previous browsing on the site.

Under no circumstances does this data collection allow these providers to identify you personally. Your surname, first name, username, postal address, email address and password are never communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

Several options are available to you for managing cookies. Any settings you make may affect your internet browsing and your conditions of access to certain services requiring the use of cookies.

Browser settings: You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, on the contrary, rejected.

Refusing cookies: If you refuse cookies, certain features such as login/connection to your personal space, personalisation of your browsing (e.g., favourite language selection) will no longer be available.

The operating company accepts no liability for consequences related to the degraded operation of its services and features due to cookie refusal.

How to exercise your choices depending on your browser

For cookie management and your choices, each browser's configuration is different. It is described in your browser's help menu, which will tell you how to modify your cookie preferences.

• For Internet Explorer™: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• For Safari™: https://support.apple.com/?path=Safari/3.0/fr/9277.html
• For Chrome™: https://support.google.com/chrome/answer/95647?hl=en
• For Firefox™: https://support.mozilla.org/en/kb/enable-and-disable-cookies-website-preferences

For more information on cookies, the operating company invites you to visit the CNIL website at: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Consumer Mediation

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer has the right to refer to the Tourism and Travel Mediator, whose current contact details are as follows:

Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303